FAQs
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1. Is your jewellery real gold?
Our pieces are not solid gold but are triple-plated with 18k gold using advanced high-temperature techniques. This ensures a luxurious gold finish with lasting durability at an accessible price.
2. Will my jewellery tarnish?
No – Glowie Jewellery is crafted to be tarnish-free. With proper care, your pieces will maintain their shine and beauty for years.
3. Is your jewellery safe for sensitive skin?
Yes! All our jewellery is hypoallergenic and nickel-free, making it safe and comfortable for sensitive skin.
4. Where is your jewellery made?
Our designs are created in the UK and expertly manufactured in Thailand, known for its world-class jewellery craftsmanship.
5. How should I care for my Glowie Jewellery?
To keep your jewellery glowing:
Avoid contact with perfumes, lotions, and harsh chemicals.
Remove before swimming or exercising.
Store in a dry, safe place when not in use.
6. Can I wear Glowie Jewellery every day?
Absolutely! Our pieces are designed for everyday wear – from casual outings to special occasions.
7. Do you offer gift packaging?
Yes, every Glowie Jewellery order comes with elegant packaging, perfect for gifting or treating yourself.
8. What if my jewellery gets damaged?
We stand by the quality of our products. If you experience any issues, please contact our support team, and we’ll be happy to assist.
Shipping & Returns – Glowie Jewellery
1. Do you ship internationally?
Yes! We ship worldwide. Shipping costs and delivery times may vary depending on your location and will be calculated at checkout.
2. How long will my order take to arrive?
UK orders: Usually delivered within 2–4 working days.
International orders: Typically delivered within 7–14 working days, depending on the destination and customs processing.
3. How can I track my order?
Once your order has been dispatched, you’ll receive an email with a tracking link so you can follow your delivery in real time.
4. Do you offer free shipping?
Yes, we offer free shipping on UK orders over £50. For international orders, free shipping may apply above a certain order value.
5. What is your returns policy?
We want you to love your Glowie Jewellery. If you’re not completely satisfied, you can return your order within 14 days of delivery for a refund or exchange.
6. Can I return earrings?
For hygiene reasons, earrings are non-returnable unless they are faulty.
7. How do I start a return?
Simply contact our customer care team at [your support email], and we’ll guide you through the return process.
8. Who pays for return shipping?
If the item is faulty or incorrect, we’ll cover the return cost.
For change of mind returns, customers are responsible for return postage.
9. How long does it take to process a refund?
Refunds are typically processed within 5–7 working days after we receive your returned item.